Terms And Conditions

1. Company Information
ProValue Appraisal is a vehicle appraisal service headquartered in Burbank, California. We provide services to clients throughout the United States.

2. Scope of Services
We specialize in:

  • Total Loss Vehicle Appraisals

  • Diminished Value Assessments

  • CCC Report Dispute Analysis

Our reports are designed to help customers understand the value of their vehicles and challenge insurance assessments when necessary. We do not guarantee any specific outcome, reimbursement, or insurance decision.

3. Consultations and Payments
We offer free consultations to evaluate whether our services are a good fit for your situation. Once a service agreement is made, clients are required to pay the agreed-upon fee before we begin work. In some cases, we may offer services under a “no win, no fee” model—terms for these arrangements will be clearly outlined prior to service.

4. Client Responsibilities
Clients are responsible for providing accurate and complete information regarding their vehicle, insurance documentation, and any related claims or communication. We rely on this information to conduct accurate appraisals and dispute evaluations.

5. Refunds and Cancellations
All sales are final. Due to the time-sensitive and custom nature of our services, we do not offer refunds or accept cancellations once the service process has begun.

6. Limitation of Liability
ProValue Appraisal shall not be held liable for any decisions or outcomes determined by insurance companies, courts, or other third parties. Our service provides expert opinions based on available data and standard appraisal practices but does not influence legal or claims outcomes.

7. Privacy Policy
We collect and store personal information and vehicle data necessary to perform our services. We do not sell or share this information with third parties, except as required by law or to perform our services.

8. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of California. Any disputes arising from the use of our services shall be resolved in the courts of Los Angeles County, California.

By engaging our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you have any questions, please contact us at henry@provalueappraisal.com or (424) 444-3737.